Contact Support
How to reach the Xotic AI team — and how to get your issue solved fast.
1 min readUpdated July 13, 2026
Need a hand? Here's how to reach us and get sorted quickly.
Before you write in#
Many questions are already answered in this guide — a quick check often solves it faster than waiting on a reply:
- Billing or charges → Billing FAQ
- Running out of tokens → Getting XOT
- A blocked image or message → Privacy & safety
- General questions → FAQ
How to reach us#
- Email — support@xotic.ai
- Discord — join the community
What to include#
To get your issue resolved on the first reply, include:
- The email on your account.
- A clear description of what happened and what you expected.
- Screenshots if it's a visual issue.
- For billing issues, the date and amount of the charge.
Feedback & feature requests#
Ideas are welcome — send them our way by email or share them in the Discord community.