HELP CENTER
We're here to help you with any questions or issues
Frequently Asked Questions
How do I get started with Xotic AI?
To get started, create an account and explore our character selection on the Explore page. Choose a character you'd like to chat with, select a conversation style, and begin your interaction. For a detailed walkthrough, visit our Getting Started Guide.
How do tokens work?
Tokens are our platform currency used for conversations and features like voice generation. Each message exchange and voice feature uses a certain number of tokens based on length and settings. You can check your token balance in your account and purchase more as needed.
How do I change my conversation settings?
During a chat, click the settings icon next to the message input field to access chat settings. Here you can adjust voice quality, enable dialogue-only mode, and save your preferences as default.
What if I encounter inappropriate content?
If you encounter content that violates our Community Guidelines, please report it immediately. We take all reports seriously and will investigate promptly.
How do I reset my password?
If you've forgotten your password, click on "Login" and then select "Forgot Password." Enter your email address, and we'll send you instructions to reset your password.
Contact Support
If you couldn't find an answer to your question, our support team is ready to help. Please contact us via email at [email protected].
When contacting support, please include:
- Your username or email address
- A detailed description of the issue
- Screenshots of any error messages (if applicable)
- Steps to reproduce the problem
Our support team typically responds within 24-48 hours during business days.