Billing FAQ
Payment methods, statements, failed payments, and refunds — quick answers to billing questions.
Quick answers to the most common billing questions. For anything specific to your account, contact support.
What payment methods can I use?#
Subscriptions and XOT packs are paid by card through a secure payment processor. Pricing is shown in your local currency where supported.
Will the charge be discreet on my statement?#
Billing is handled through a third-party processor and is designed to be discreet. If you need the exact statement descriptor, contact support.
Why did my payment fail?#
The usual causes are an expired or maxed-out card, a bank declining the charge, or incorrect card details. Try again, use a different card, or check with your bank. If it keeps failing, reach out.
How do I update my payment method?#
Manage your subscription from Settings → Subscription. If you can't update a card there, contact support and we'll help.
Do you offer refunds?#
Refunds are handled case by case — contact support with your account email and the charge details and we'll take a look.
How do I stop being billed?#
Cancel your subscription from Settings → Subscription. You keep access until the end of the current period and won't be charged again.